Mr. Partho Roy

Mr. Partho Roy

AVP - Customer Support, Cargo Motors

Mr. Partho Roy is  currently AVP – Customer Support at Cargo Motors

He has previously worked as Associate Vice President-Dealer Development at Foton Motors, CEO for Multi-location dealerships for the Nanavati Group, National Head – Dealer Development for Hover Auto India Pvt. Ltd.,  General Manager – Service | Country Head – Customer Service for Asia Motor Works Ltd., Various roles at Tata Motors, Regional Manager at Daewoo Motors, Asst. Manager – Sales with Hyundai, and Marketing Officer with Sawaraj Mazda.

His accomplishments include:

Effectively assisting the team in increasing the CSI level by 17 basis points through robust implementation of Service Processes & effective rollout of value added services thereby achieving the highest CSI and contributed in overall increase in the CSI rating of the organisation in 2006-07 in Tata Motors Ltd.

Distinction of recording the highest sales in the east region in spare parts; focused on targeted products to achieve incremental business volume in Tata Motors Ltd.

Instrumental in the launch of two new products in Hyundai – Santro & Accent in a very competitive market; thereby captured 30% market share in the first year of operation with a skeletal network in Hyundai Motor (I) Ltd.

Improved network reach in Nissan by almost doubling the dealer numbers in a span of 8 months and successfully ensuring viability of the network by bringing focus on Service Absorption Ratio (SAR)

Successfully developed dealer touchpoints from 2 to 18 in a span of 20 months in East Region & 9 authorised service centres in Daewoo Motors (I) Ltd.

Designed the network strategy for launch of SUV/CUV & Passenger Vans in india for Foton Motors.